Do you have the customer service skills for a job?
If you are not sure what this means, let me help you understand what customer service is. It is the ability to work with your company’s clients in a professional manner. In the education field it is described as soft skills. Soft skills is communicating clearly, including enunciating your words so others understand you versus speaking fast and mumbling; critical thinking which is about the ability to think before you speak and consider how your answer will affect others and how it reflects upon your company – many times employees are quick to handle a situation to get it off their desk or the phone and say anything to complete the situation, there are more topics to critical thinking but this is a common situation when working in a company; handling an irate customer professionally which means that you consider the customer’s point of view and assume they are right no matter if they are wrong – it is important to agree with their feelings and respectfully help them understand the situation and it is very important that the customer is treated in a friendly manner no matter if they are angry and yelling at you, your calm demeanor helps to diffuse an angry situation. There are more customer service skills which I will discuss later. In the meantime, thank you for reading this blog and I hope it helps you.
Have a great day!
Aloha,
Signe Godfrey, President of Olsten
